Refund & Cancellation Policy

At Creyo films, we are committed to delivering the best quality in everything we offer, including our digital guidebooks. We understand that circumstances may change, and we want to make sure you feel confident in your purchase. Please review the refund and cancellation policies below, tailored to our digital product offerings.

Refund Policy for Digital Products (Guidebooks)

Once a guidebook has been purchased and the digital file has been delivered via email, the following policies apply:

1. Cancellations Prior to Delivery

If you cancel your purchase *before* the guidebook is delivered to your email, you are eligible for a full refund. Please contact us at [your email] to request the cancellation.

2. Refunds After Delivery

Due to the nature of digital products, we cannot issue refunds once the guidebook has been delivered to your email and the download link has been accessed. This ensures the protection of our content and its intellectual property.

3. Extensions for Access to Additional Materials

If you require extended access to any additional materials or updates associated with the guidebook, please reach out to us at [your email]. We will be happy to accommodate extensions for up to one month at no extra charge. Beyond this period, a small fee may apply.

Important Notes:

- All cancellation or refund requests must be sent via email to [your email].

- Refunds will be processed within 10-15 business days from the time of request approval.

- No refunds or credits will be issued for non-usage of the digital guidebook once delivered.

- All sales are final after the guidebook is delivered and accessed by the customer.

Cancellation or Rescheduling by Creyo films

In rare instances, we reserve the right to cancel or reschedule any additional live events, workshops, or community activities related to the guidebook due to unforeseen circumstances. In such cases, we will notify you promptly and provide alternatives.

Creyo films is not liable for any direct, indirect, or special damages arising from the cancellation or rescheduling of such events.